1 ABOUT THIS PRICING TABLE
This is the pricing table for the Casphone Mobile
The agreement is made up of:
- your application;
- the general terms;
- the service description;
- this pricing table and pricing plans and
- the appendices.
All charges are expressed as GST inclusive
The meaning of the words printed in italics like this is set out in the dictionary.
2 HOW TO USE THIS PRICING TABLE
Which pricing plan applies to you?
If you have already completed your application for the service the name of your pricing plan will be indicated on your application. If you do not know the name of your pricing plan it is indicated on your mobile bill.
3 Casphone Mobile PRICING TABLE
3.1 Minimum monthly payment
- Some pricing plans have a minimum monthly payment. This is the minimum amount that you will be charged each month – note you will be charged this even if you do not make any calls.
3.2 Monthly included value
- Some pricing plans have a monthly included This might be the same, less, or of greater value than your minimum monthly payment.
- You can use the monthly included value to make certain types of calls, texts and other charges. If you do not use all of your monthly included value, you will only be charged the minimum monthly spend. If you use more, you will be charged for the usage outside of your monthly included value, in addition to your minimum monthly payment.
- Some call types and charges are excluded from your monthly included value. This means you will be charged for these calls in addition to your minimum monthly payment even if you have not used all of your monthly included value. The pricing table for your plan and the ‘general charges’
table will indicate which calls are included in your monthly included value, and you will be charged for any usage which has not been specified as included.
3.3 Expiry of included value
- You cannot transfer any unused included value beyond the month in which they accrue.
- The value of included value cannot be transferred or redeemed for cash or credit on another account.
- If your service is cancelled for any reason any unused included value will be forfeited, unless otherwise specified.
- What calls are covered by the included call component of the current pricing plan?
The following call types are included in the included value component of all current pricing plans:
- Casphone Mobile to Casphone Mobile Calls
- Standard National Calls
- Casphone Mobile to Casphone Mobile SMS
- Standard National SMS
See clause 4.4 below for definitions of the above call types.
3.4 What calls are not included in the included value component of current pricing plans?
The following call types are examples of services not included in the included value component of current pricing plan:
- Calls to special numbers (including calls to satellite services) as defined in 4.4 below
- Video Calls
- Premium SMS
- SMS to special numbers
- GPRS & 3G data charges
- Casphone Mobile and 3rd Party Data Content purchases
- International Calls (excluding satellite services)
- International SMS
- National and International MMS
- Video MMS
- Any other charges not specified in section 4 above.
4 HOW DO WE CALCULATE CALL CHARGES?
4.1 How do we calculate the cost of a call?
- We measure the length of each call from the time the call is answered to the time the call is finished.
- The length is then rounded up according to the billing interval indicated in the pricing table for your pricing plan. For example, if your billing interval is 60 seconds, we will round the call length up to the next whole 60 This length is then multiplied by the call charge associated with that call type, as indicated in the pricing tables.
- Some calls incur a flagfall when the call is Flagfall rates are indicated in the pricing tables.
- The total cost of (b) and (c) above is then rounded up to the nearest cent to determine the final charge for the call.
4.2 How do we calculate the time of your call?
- To calculate the time of a call we will use the local time recorded at the first mobile base station through which your call initially This may not be the local time at the place the caller is located.
4.3 How do we calculate charges for data services?
- We will charge you for the volume of data uploaded and downloaded to your mobile phone.
- Charges are based upon 1 kilobyte increments and are rounded to the nearest 1 kilobyte.
- Charges for part of a 1 kilobyte increment will be rounded up to the next 1 kilobyte increment.
- The number of kilobytes used is then multiplied by the appropriate charge set out in the pricing tables.
- If you have a data subscription plan, you will be charged each month according to the subscription monthly If you use more data than the
amount included in the subscription, you will be charged for additional data usage as per the charges set out in the pricing tables.
4.4 Types of calls / texts
- Casphone Mobile to Casphone Mobile Calls – voice calls within Australia to other active mobiles activated and connected to the Casphone Mobile network
- Standard National calls – voice calls within Australia to Australian fixed- line numbers and other Australian mobiles, excluding calls to 180, 190,
Casphone Mobile Customer Service or other special numbers
- Casphone Mobile to Casphone Mobile texts – SMS text messages sent to mobiles activated and connected to the Casphone Mobile network within
- Standard National SMS– SMS text messages sent to other mobiles within Australia.
- Special numbers – calls or texts to numbers not covered in the above definitions. Special numbers also includes calls to national or international GSM mobile services that then divert/switch or re-route to an overseas number or premium rated number at no additional charge.
5 CALL CHARGES
5.1 International Calls
- We will charge you for calls made to international destinations (including calls to Inmarsat and Iridium satellite services) at the international rates set out in the pricing tables, appendices or as advertised on our website from time to time.
- Calls to some international destinations may only be available to customers able to demonstrate a good payment history.
6 OTHER CHARGES
6.1 Change of Number Fee
- We will charge you a Change of Number Fee if you ask us to change your
existing telephone number. The fee is set out below:
| Charge |
Amount |
| Change of Number Fee |
$33 |
6.2 Billing Feature Charges – Itemised local calls and bill copy requests
- Usually calls charged at an untimed rate will not be itemised on your We may charge you the fee set out below if you ask us to itemise these calls on your bill.
- If you ask us for a copy of your bill from a previous billing period (that is a non-current bill) then we may charge you the fee set out below.
| Charge |
Amount |
| Itemised Billing |
$7.50 |
| Copy Bill |
$5.50 |
6.3 Change of Account Holder Charge
- We will charge you the Change of Account Holder charge if you ask us to transfer the account to another Our standard credit checking and identification procedures will also apply. The charge is set out below.
| Charge |
Amount |
| Change of Account Holder |
$25 |
6.4 Late Or Non-Payment Fees And Charges
- If you do not pay all amounts you owe us by the date the payment is due, we may charge you a late payment fee. The charge is set out below. This amount is effective as of 1 August 2014.
| Charge |
Amount |
| Late Payment Fee |
$10.00 |
6.5 Payment Dishonour Charges
- If you elect to pay your bills by direct debit we may charge you a dishonour fee if the payment is dishonoured by your nominated financial institution or credit provider. The charge is set out below.
- We may also charge you a dishonour fee if you pay us by cheque and the payment is dishonoured by your financial The charge is set out below.
- This fee is in addition to any fees that your financial institution or credit provider may charge you.
| Charge |
Amount |
| Dishonour Fee (Direct Debit) |
$2.50 |
| Dishonour Fee (Cheque) |
$30 |
| Chargeback Fee |
$30 |
6.6 Suspension fees
- If we suspend the service because you have not paid all amounts you
owe us, we may charge you a fee. The charge is set out below.
| Charge |
Amount |
| Suspension Charge |
$35 |
6.7 Mercantile agent recovery fee
If we engage a mercantile agent or lawyer to recover money you owe us, we may charge you a recovery fee that is equal to the charges that the mercantile and/or lawyer charge us in respect of that recovery (including, without limitation, any Court fees or other disbursements).
- Replacing your Casphone Mobile SIM card
- We may charge you a fee to replace your Casphone Mobile SIM card. The charge is set out below.
| Charge |
Amount |
| SIM Card Replacement Fee |
$15 |
6.8 Premium numbers
- Some phone numbers have an intrinsic value based on the ease of recognition of the pattern of the digits. These numbers, which are known as Premium Numbers, can be requested and will be allocated, if We will charge you a one off administration as set out below for use of a Gold Number:
| PREMIUM NUMBER CHARGES |
| |
GOLD |
SILVER |
BRONZE |
| |
GST EXCL |
GST INCL |
GST EXCL |
GST INCL |
GST EXCL |
GST INCL |
| UPFRONT CHARGE |
$363.64 |
$400.00 |
$181.82 |
$200.00 |
$90.91 |
$100.00 |
| Same number |
Six of same
e.g. 999 999 |
Five of same
e.g. 999 991 or 266 666 |
|
| Numbers in Sequence |
Six in sequence
e.g. 234 567 or 965 432 |
Five in sequence
e.g. 3 23456 or 23456 3 or 3 65432 |
Four in sequence
e.g. 34 2345 or 2345 34 or 34 5432 |
| Triplet sets |
Two identical triplets
e.g. 350 350Double Triplets
e.g. 333 555 or 111 222 |
Identical Pairs In Same Position Within Triplets
e.g. 004 008 or 211 311 or 100 200One triplet identical, One triplet in sequence
e.g. 111 123 or 123 888
Mirror image
e.g. 350 053 |
One triplet identical numbers
e.g. 000 218 or 347 333 or 222 711 |
| Number pairs |
Three identical pairs
e.g. 12 12 12 |
Three pairs not identical
e.g. 11 88 55Three pairs in sequence
e.g. 12 13 14 OR 03 02 |
Two out of three identical pairs
e.g. 11 11 78 or 67 12 12 |
- Changing your pricing plan
- We may charge you a fee if you move from one pricing plan to another before the end of your minimum term. The amount of the fee will depend on various factors, including the terms of your current pricing plan, your call spend under your current pricing plan and the terms of the new pricing plan you are moving to. You should contact customer service for further information on the fee that may apply in your
- If you change your pricing plan to a new pricing plan at any time, or renew
your agreement and choose a new pricing plan:
- in the case of a voice pricing plan, we will apply the charges set out in your new voice pricing plan from the 1st day of your next billing cycle. Any benefits of the pricing plan you are moving from, and any on the pricing plan you are moving to (such as included credit) will be applied according to your billing cycle date.
- In the case where you move to a new voice pricing plan in the middle of a billing cycle the benefits of the pricing plan you are moving from, and any on the pricing plan you are moving to (such as included credit) will pro-rate in accordance with the length of the relevant billing period.
- in the case of a data subscription plan, we will apply the charges set out in your new data subscription plan from the first day of your next billing cycle.
- Please note that if you have a data subscription plan and you choose to change your voice pricing plan in accordance with paragraph (b) above, your data subscription charges will also pro-rate for the relevant billing period as set out in paragraph (b)(ii) above.
7 DATA CHARGES
(a) Unless you have a data subscription plan (or if you exceed your allowance on a data subscription plan), the following charges apply to all data transfers made by you using your mobile phone
| Charge |
Amount |
| Data Sessions |
Consumed per 1KB increment |
8 GENERAL CHARGES
The charges set out below apply to all Casphone Mobile customers and include calls to all special numbers:
| Number / call type |
Charge |
| 101(Voicemail) |
40c flagfall + rate |
| 005 and 009 numbers |
40c flagfall+ rate |
| 11 numbers |
40c flagfall + rate |
| 12 numbers |
40c flagfall + rate |
| 13 numbers (except Casphone Mobile Customer Service numbers) |
40c flagfall + rate |
Casphone Mobile Customer Service
– 1300 001 240 |
25c flat rate |
| 1800 numbers |
40c flagfall + rate |
| 19 numbers |
Standard rates where available. Plus the third party provider rate. |
Calls to national or international GSM mobile services that then divert/switch or re-route to an overseas number or
premium rated number at no additional charge |
40c flagfall + rate |
| Texts to 13, 18 or to landline numbers |
22c |
| Calls to mobile satellite services |
Refer to Appendix O – casphone
Mobile International and Satellite Calling |
| Calls to Thuraya satellite services |
Refer to Appendix O – Casphone Mobile International and Satellite
Calling |
| Emergency calls (000, 112) |
Free within Australia |
9 NETWORK UNLOCKING FEES
The network locking removal fee referred to in clause 5 of the service description is $80.
10 SPECIALS
From time to time we may offer specials. You will be advised of these separately, for example, in promotional material relating to the special.
