1 ABOUT
This appendix sets out the value added service features available with the Casphone Mobile Postpaid Mobile Service.
The fees and charges for each value added service feature are set out in the table associated with that value added service feature. You should check that information carefully to see what fees and charges apply to your use of a value added service.
2 Basic Services
2.1 Caller ID
Name of this value added service
Caller ID
The services you use this value added service with
– The Postpaid Mobile Service
What the value added service is used for
Caller ID allows your phone number to be sent when you make a phone call and receive a phone number from a service which has the facility to send CLI. Your phone number will be sent with each call you make using the Casphone Mobile Service unless you block the feature.
How the value added service is activated
Caller ID is defaulted to ‘on’ for all users.
If you have elected to switch Caller ID off, then you can activate Caller ID on a call-by-call basis by dialling the prefix *31# before the phone number you are calling. You can also contact Customer Service to have Caller ID reactivated for all outgoing calls.
How to de-activate the value added service
You can de-activate Caller ID on a call-by-call basis by dialling the prefix #31# before the phone number you are calling. Some handsets also feature an option to show/hide your number. You can also contact Customer Service to have Caller ID de-activated for all outgoing calls.
Limitations and restrictions on using this value added service
Your phone number may not be displayed on the mobile phone of the person you are calling, even if you have Caller ID activated, if the mobile phone or other phone handset of the person you are calling does not have the ability to display your phone number. To check if your number is currently made available to the person you are calling dial *#31# from your mobile service.
Fees and charges
We do not charge for Caller ID.
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2.2 Call Waiting
Name of this value added service
Call Waiting
The services you use this value added service with
– The Postpaid Mobile Service
What the value added service is used for
Call Waiting enables you to receive two calls to the same mobile phone
simultaneously.
How the value added service works
While on a call you will hear a series of tones indicating a second call is waiting. You may then put the first call on hold and receive the second call.
How the value added service is activated
Many mobile phones allow you to activate Call Waiting directly from the mobile phone. You can contact Customer Service to have Call Waiting activated.
How to de-activate the value added service
Call Waiting can be de-activated from the mobile phone. Alternatively, you can contact Customer Service to deactivate this feature from your mobile phone.
Limitations and restrictions on using this value added service
Not all mobile phones support Call Waiting.
Fees and charges
We will not charge you for the use of Call Waiting.
3 MESSAGING SERVICES
3.1 Casphone Mobile SMS
Name of this value added service
Casphone Mobile SMS (it is also known as SMS or text).
The services you use this value added service with
– The Postpaid Mobile Service
What the value added service is used for
Casphone Mobile SMS enables you to send a SMS text message (of up to 160 characters per message) to other mobile phones either directly from your mobile phone or when your mobile phone is connected to a personal computer.
How the value added service works
SMS messages can be sent and received by customers within Australia on other participating networks and, in some circumstances, by mobile phones roaming overseas. SMS messages can also be sent and received by customers connected to the GSM network of an overseas mobile carrier, provided that the overseas network has an international SMS agreement with our Carrier.
How the value added service is activated
All new mobile phones are automatically activated to access Casphone Mobile SMS.
How to de-activate the value added service
If you wish to de-activate Casphone Mobile SMS, you will need to contact Customer Service.
Specific equipment required to use the value added service
To be able to use Casphone Mobile SMS, your mobile phone must be able to send and receive SMS messages.
Limitations and restrictions on using this value added service
To be able to use Casphone Mobile SMS, your phone must be within coverage of our Carrier’s network. For a SMS recipient to receive a SMS message their mobile phone must be SMS compatible and they must be within the coverage of the network of their service provider. If the message is not able to be sent initially, for example, if the mobile phone of the person to whom the SMS message is being sent is turned off, or out of coverage, the SMS message will be resent for up to seven (7) days (after which it will be deleted) until the message is received. The message is stored for seven (7) days before it is deleted.
There may be a delay between when a SMS message is sent and when it is received.
If you have not purchased your mobile phone from us, you may have to update your message centre number in your handset before you can successfully send a SMS.
Liability
We accept no liability for any loss or damage as a result of a message not being secure or not received. We cannot guarantee delivery to any overseas network.
Casphone Mobile policies that apply to the use of this value added service
Casphone Mobile Fair Use Policy – Appendix A
Casphone Mobile Usage Notification Policy – Appendix D.
Fees and charges
We will charge you the amounts set out in the following table for SMS messages sent and received on your mobile phone
• We will charge you these charges regardless of whether the SMS message is successfully delivered or not.
• It may take up to eight (8) days from the date on which you send the SMS for the message charges to be applied to your account.
• Special rates may apply to some SMS types. See your pricing plan to check if you are eligible to receive special rates.
SMS Type Standard Charge per Message
(We charge per message per intended recipient. If you send the SMS message to more than one mobile phone you will be charged for the number of mobile phones to which that SMS message is sent.)
- SMS sent to mobile phones within Australia – up to 160 characters please refer to your pricing plan for SMS pricing
- SMS sent to mobile phones in international locations #– up to 160 characters please refer to your pricing plan for international SMS pricing
# only available where the overseas mobile carrier has an international SMS agreement with us. SMS sent to a 13 or 18 number please refer to your pricing plan for SMS pricing
Receiving a SMS on your mobile phone*
*This may not apply to Premium SMS No Charge*
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3.2 Premium SMS
Name of this value added service
Premium SMS (PSMS) or Premium Rate SMS.
The services you use this value added service with
– The Postpaid Mobile Service
What the value added service is used for
Premium SMS allows you to be billed for services provided by a third party. This includes voting on interactive TV shows, participating in SMS chat rooms, entering competitions, subscribing to trivia or astrology and downloading ring tones and games.
How the value added service works
Premium SMS services are run by third parties. You can use or subscribe to a Premium SMS service by sending a SMS message, typically to a ‘19’ number. You can sometimes subscribe to a service via a standard mobile number or by entering your mobile phone number into a form on a website or WAP site.
How the value added service is activated
All mobile phones provisioned to send and receive SMS messages can access Premium SMS. Premium SMS numbers are automatically barred. You can request access to Premium SMS numbers by contacting Customer Service. Barring of access to Premium SMS numbers also prevents calls to international numbers from the service. To access some premium SMS services you will first need to download WAP settings to your mobile phone handset to enable WAP browsing & downloads on your phone.
How to de-activate the value added service
Premium SMS is available on an opt-in basis. You can simply stop sending SMS to the service, or for subscription/club services, you need to send an SMS with the word ‘STOP’ (or other “opt out” wording advised by the third party) back to the corresponding 19 number. For further information on the third party that runs the service please call Casphone Mobile Customer Service.
Specific equipment required to use the value added service
To be able to use Premium SMS, your mobile phone must be able to send and receive SMS messages. For some services such as ringtone downloads you may require a WAP capable handset.
Limitations and restrictions on using this value added service
To be able to use Premium SMS, your phone must be within coverage of our Carrier’s network. To send and receive billed premium SMS messages your mobile phone service must be active. You may bar access to premium SMS by contacting Customer Service. Barring will occur by 6pm the next business day at which time you will no longer be charged for these services.
Liability
We accept no liability for any loss or damage as a result of a Premium SMS message not being secure or not received. We bear no responsibility for the content of Premium SMS messages. You must make yourself aware of all costs and commitments associated with a premium SMS service before participating or subscribing.
Casphone Mobile policies that apply to the use of this value added service
Casphone Mobile Fair Use Policy – Appendix A
Casphone Mobile Usage Notification Policy – Appendix D.
Fees and charges
The cost of Premium SMS is set by the third party. This may include:
(a) cost to send a SMS,
(b) cost to receive a SMS,
(c) initial and ongoing costs, This cost may also depend on:
(a) whether the service is a once off transaction;
(b) whether it is a subscription/club; and
(c) the frequency of subscription.
Additional WAP charges may also apply to some services. You should check the fees that are charged before using the service. We will bill you for the cost of your use of the service.
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3.3 Casphone Mobile MMS
Name of this value added service
Casphone Mobile MMS
(also known as MMS or photo messaging)
The services you use this value added service with
– The Postpaid Mobile Service
How the value added service works
MMS provides you with the ability to send messages which are a combination of text, photos, animations, video or sound.
How the value added service is activated
Casphone Mobile MMS will automatically be made available to you. You must also ensure that your handset has the correct settings to send and receive MMS.
If you attempt to use Casphone Mobile MMS without following the above activation process, you may be charged for MMS messages whether the message is successfully delivered or not.
Specific equipment required to use the value added service
To be able to use Casphone Mobile MMS, your mobile phone must be MMS compatible with Casphone Mobile MMS settings. Not all MMS compatible mobile phones support all features of Casphone Mobile MMS.
If your mobile phone and service is provisioned for GPRS, you can:
(a) send Casphone Mobile MMS messages from your mobile phone using GPRS. The form of content that you can send is limited to text and photos. The ability to preview photos depends on mobile phone functionality; and
(b) view MMS messages on your mobile phone using GPRS.
Limitations and restrictions on using this value added service
Casphone Mobile MMS messages can be sent to MMS compatible mobile phones:
(a) which have activated MMS settings, and
(b) which are connected to other mobile networks in Australia, where there is an interconnection arrangement in place that allows communication in MMS format.
If a MMS message is sent to a mobile phone that cannot receive the message in MMS format the recipient of the message will be sent a SMS message telling the recipient where their message can be viewed. The recipient will need to have a SMS compatible mobile phone and service to receive this message. If the recipient is connected to an overseas network there will need to be an international SMS agreement with our Carrier that enables receipt of the message. The recipient can access the message via the website for up to 30 days before being subject to deletion.
For a MMS recipient to receive a MMS message they must be within the coverage of the network of their service provider. If the message is not able to be sent initially, for example, if the mobile phone of the person to whom the MMS message is being sent is turned off, or out of coverage, the MMS message will be resent for up to seven (7) days (after which it will be deleted) until the message is received. The message is stored for seven (7) days before it is deleted.
There may be a delay between when a MMS message is sent and when it is received.
Liability
We accept no liability for any loss or damage as a result of a delay in receiving a message, a message not being secure or not received.
We cannot guarantee delivery to any overseas network.
Casphone Mobile policies that apply to the use of this value added service
Casphone Mobile Fair Use Policy – Appendix A
Casphone Mobile Usage Notification Policy – Appendix D
Fees and charges
We will charge you the amounts set out in your pricing plan for Casphone Mobile MMS messages sent and received using your mobile phone.
We will charge you for sending a Casphone Mobile MMS message whether or not the message is successfully delivered to the intended recipient/s and regardless of whether delivered as a MMS or as a SMS or other message.
The usage charges for Casphone Mobile MMS are not included in the included calls component of your pricing plan, or any discounted call offers, unless usage charges for SMS or MMS are stated to be included in these components.
4 VOICEMAIL SERVICES
4.1 Casphone Mobile VoiceMail Name of this value added service Casphone Mobile VoiceMail
(also known as VoiceMail)
The services you use this value added service with
– The Postpaid Mobile Service
How the value added service works
VoiceMail is available for you to set up when you activate your Casphone Mobile service and provides functionality similar to an answering machine on our Carriers network. It allows people who call you to leave a voice message for you if you do not answer your mobile phone. For Casphone Mobile VoiceMail to work, you must set up and maintain diversions to your VoiceMail box.
The following options exist when diverting a service to VoiceMail:
(a) conditional diversions based on: call not answered, number busy, number not contactable (e.g. out of range or turned off), or
(b) unconditional diversion of all calls. When a person calls and their call is diverted to your VoiceMail box they can leave a message. You can then call in to listen to that message at a convenient time. You can also record a personalised greeting.
How the value added service is activated
A VoiceMail box will be reserved on our network. You will need to call 101 from your Casphone Mobile handset to setup your voicemail service.
How the value service is de-activated
You can de-activate VoiceMail by removing the diversions to VoiceMail. The box will still be reserved on the Casphone Mobile VoiceMail system but no calls will be diverted to it. This gives you the option to opt back into the service simply by resetting the diversions to your VoiceMail box. For removal of Casphone Mobile VoiceMail completely, please contact Customer Service.
Features available with this value added service
VoiceMail Call Return – allows you to return a call without exiting the VoiceMail box. VoiceMail Call Return is only available when you access your VoiceMail box from your mobile phone. This feature is based on the ability of the VoiceMail box to capture the caller’s telephone number, to record a number entered by the caller and to allow you to enter a telephone number to return the call. The caller’s telephone number will not always be captured by the VoiceMail box including when:
(a) the caller’s line has a temporary (call by call basis) or permanent (including a silent line or when the third party providing the caller’s service does not provide the CLI facility) block on sending CLI,
(b) the call was an international call,
(c) the call was from a payphone, or
(d) the number was overridden by a number entered by the caller.
Some numbers, including international numbers, phone numbers with the prefixes 13 and 19 and emergency services numbers, when entered by the caller or you, will not be accepted as call return numbers.
Limitations and restrictions on using this value added service
The VoiceMail box can store up to 60 messages of up to five minutes (5) minutes per message. Unplayed messages are held for 14 days, Played and Stored messages are held for seven (7) days. When a caller leaves a message in your VoiceMail, our network will attempt to send a SMS message waiting indicator to your mobile phone. If your phone is not within coverage or is turned off, our Carrier’s network will continue to send the SMS until the SMS is received by the mobile phone for a period of up to seven (7) days.
Fees and charges
There is no charge for receiving Voicemail deposits for Casphone Mobile postpaid and prepaid mobile customers within Australia. You will be charged our standard charges for Voicemail retrieval unless your pricing plan specifies alternate rates.
You might incur charges for having calls diverted to MessageBank and for retrieving messages. If you want to avoid these charges, you can set up your phone so that it doesn’t divert unanswered calls to MessageBank, or you can call us and have your MessageBank switched off. If you have a post-paid mobile service, we can also cancel your MessageBank if you don’t use it for six months or more.
You will be charged our standard charges for the type of call made using VoiceMail Call Return, that is, the charge for a local call, national call or call to a mobile phone.
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4.2 Casphone Mobile VoiceMail Bolt-on Name of this value added service
Casphone Mobile Voicemail Bolt-on
(also referred to as Voicemail Bolt- on).
Availability of this value added service
Voicemail Bolt-on is offered to customers who have an active Casphone Mobile Service.
The services you use this value added service with
– The Postpaid Mobile Service
What is the value added service feature and what is it used for?
Voicemail Bolt-on provides the subscriber with unlimited access to Voicemail retrieval calls within the calendar month of the active bolt-on service,
How the value added service works
For Voicemail Bolt-on to work, you must have added the bolt-on to your service and have accepted the monthly bolt-on charges.
How you activate the value added service
Voicemail Bolt-on can be activated when you connect your service. To activate Voicemail Bolt-on post activation, you need to contact Customer Service.
How you de-activate the value added service
To de-activate Voicemail Bolt-on, you need to contact Customer Service.
Limitations or restrictions that apply to the value added service
The VoiceMail box can store up to 60 messages of up to five minutes (5) minutes per message. Unplayed messages are held for 14 days, Played and Stored messages are held for seven (7) days. When a caller leaves a message in your VoiceMail, our network will attempt to send a SMS message waiting indicator to your mobile phone. If your phone is not within coverage or is turned off, our Carrier’s network will continue to send the SMS until the SMS is received by the mobile phone for a period of up to seven (7) days.
Fees and charges
(a) We will charge you the amounts set out in the table below for using Voicemail Bolt-on.
(b) We charge you for Voicemail Bolt-on regardless of whether you
use the service or not.
Service Type Charge Per Month
Casphone Mobile Voicemail Bolt-on $2.50
5 VIDEO SERVICES
5.1 Video Calling
Name of this value added service
Video Calling
The services can use the value added service with
– The Postpaid Mobile Service
What the value added service is used for
Video calling allows you make and receive video calls to and from other 3G compatible mobile phones; Other features that you use with your 3G mobile phone such as voice calls, text messages (SMS) and picture and video messages (MMS) are covered by the terms of your pricing plan and the terms in the Casphone Mobile service description and this Appendix P – Value Added Service Features.
How the value added service works
To make a video call to another 4G mobile phone:
(a) both you and the person you are calling must be within our Carrier’s 4G network coverage area or the 4G network area of a carriage service provider with whom our Carrier has an interconnect agreement relating to 4G network services; and
(b) the person you are calling must be either be a customer on our Carrier’s network or the customer of a carriage service provider with whom our Carrier has an interconnect agreement relating to 4G network services.
If the person you are video calling:
(c) does not have a video voicemail box and does not answer your
call or has their mobile phone switched off, or
(d) is not in a 4G coverage area and has not requested that all video calls be diverted to their video voicemail box, or
(e) is on another call, or
(f) is in an area with poor reception (for example in a tunnel),
you will not be able to make a video call and you will be asked whether you would like to make a voice call instead, or if your mobile phone does not have this feature, an error message will be displayed.
If you or the person you have video called move out of a 4G coverage area, your video call will drop out and you will need to call the person back with a voice call.
We do not provide a video voicemail box for Video Calling. If you are on another call, have your mobile phone switched off or do not answer a video call, the calling party will not be able to leave you a video message. If a caller makes a voice call to your mobile phone they may leave a message on your VoiceMail box if you have activated Casphone Mobile VoiceMail value added service feature.
When you answer a video call in a 4G coverage area, the caller will be able to see you (or anything that your video camera is pointed at). If you do not want the caller to see you, you can then choose to turn off the video component after you have accepted the video call. However, the caller will still be charged for making a video call. See your mobile phone manufacturer’s user guide for further information.
Specific equipment needed to use the value added service
Both you and the person you are calling must have a 4G compatible
mobile phone.
If you do not use a mobile phone that we have approved for use with Video Calling, we do not accept any liability if your mobile phone does not work effectively (or at all) with Video Calling.
Features available with value added service
Video calling allows you to:
(a) Turn video and audio calling on or off at your leisure (depending on the features of your mobile phone you should check the manufacturer’s guide);
(b) Receive the Caller ID;
(c) Make International video calls, where international barring has been removed from your service;
(d) Roam internationally, where our Carrier has a roaming agreement with the overseas network provider for 4G network services and where international roaming access has been approved for your account.
Limitations or restrictions on using the value added service
You must be within the coverage area of our Carrier’s 4G network or the 3G networks of other carriage service providers with whom our Carrier has an interconnection agreement.
The coverage area of our Carrier’s 4G network is not equal to the coverage area of our Carrier’s GSM or GPRS networks. For the latest coverage information, see https://casphonemobile.com.au/network-coverage/
You can only call to and receive video calls from other 4G networks if our Carrier has a video call interconnection arrangement with the owner of the other 4G network.
The quality of the video image you receive on your mobile phone and the image you send to another caller will depend on a number of factors including:
(a) the amount of network congestion and signal strength in the area
you (or the called party) are located;
(b) the quality of the camera on your (or the other party’s) mobile phone.
If you or the person you have video called move out of a 4G coverage area, your video call will drop out and you will need to call the person back with a voice call.
There may be places within our Carrier’s 4G network coverage area where access to Video Calling is limited or unavailable – for example in a tunnel.
Liability
You are responsible for the calls you make and the messages you send. You must not make calls or engage in messaging activity that is offensive to the person you are sending them to or which interferes with or compromises any other person’s use of Video calling (such as spamming).
Casphone Mobile policies that apply to the use of this value added service
Casphone Mobile Fair Use Policy – Appendix A
Casphone Mobile Usage Notification Policy – Appendix D
Fees and charges
We will charge you for each national video call as per the rates specified in the pricing plan. We will charge you for each international video call as per the rates specified in the pricing plan. Please note international video calls may not be available to all networks or countries.
International roaming is charged at higher rates and is subject to variation. For up to date roaming information on roaming see https://casphonemobile.com.au/terms-and-conditions/ or call Customer Service.
6 MOBILE INTERNET AND DATA SERVICES
6.1 Mobile Browsing
Name of this value added service
Mobile Browsing
The services you use the value added service with
– The Postpaid Mobile Service
What the value added service is used for
Mobile Browsing provides access to the Internet via an approved mobile phone using GPRS/4G technology.
Using Mobile Browsing, you can:
(a) access the Internet,
(b) access your e-mail,
(c) download music, applications, and other content,
(d) stream content, and
(e) use a chat or messenger service.
How you activate the value added service
Most mobile phones purchased from us are GPRS or 4G capable. Many of our handsets are automatically configured to access Mobile Browsing whilst others require manual configuration of the settings. To access Mobile Browsing on your mobile phone, you may need to set up your mobile phone by:
(a) Contacting your activating Casphone Mobile Dealer;
(b) referring to the manufacturers user manual; or
(c) calling Customer Service.
Specific equipment needed to use the value added service
You must have a WAP GPRS or 4G capable mobile phone.
Limitations or restrictions on using the value added service
You must be within our Carrier’s network coverage to use Mobile Browsing.
Liability
We make no warranty about the accuracy, timing or currency of any information provided via Mobile Browsing. You rely on any information provided via Mobile Browsing at your own risk and should seek independent advice where appropriate.
We accept no liability for any loss or damage as a result of a delay in receiving information provided via Mobile Browsing, or information provided via Mobile Browsing not being secure or not received.
You indemnify us against any loss or damage suffered or incurred, directly or indirectly, as a result of reliance upon any information received on Mobile Browsing.
Casphone Mobile policies that apply to the use of this value added service
Casphone Mobile Fair Use Policy – Appendix A
Casphone Mobile Usage Notification Policy – Appendix D
Fees and charges
There are several pricing options applicable to Mobile Browsing. We charge you for the amount of data you use whilst using Mobile Browsing.
We charge in increments of 10 kilobytes or 10/1024 of a megabyte depending upon the billing system we use to generate your bill. Please refer to your pricing plan for data browsing pricing.
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6.2 International Roaming
Name of the value added service
International Roaming
The services you use the value added service with
– The Postpaid Mobile Service
What the value added service is used for
International Roaming is used to make and receive calls using your mobile phone whilst travelling overseas.
How the value added service works
International Roaming allows you to use the GSM networks of overseas mobile digital carriers.
How you activate the value added service
To activate International Roaming you must contact Customer Service.
How you de-activate the value added service
You can deactivate roaming at any time by calling Customer Service.
Specific equipment needed to use the value added service
Mobile phone requirements vary from country to country depending on the frequency at which that country’s mobile digital carrier’s network operates.
Limitations or restrictions on using the value added service
International Roaming cannot be activated by all customers, due to credit risk.
International Roaming is not available in all countries or in all areas of those countries where it is available. The countries where roaming is available may vary from time to time. You can obtain information on where roaming is available from us and from our website: www.casphonemobile.com.au. We cannot guarantee coverage throughout any particular country where roaming is available.
Depending on the network used by each country’s mobile digital carrier, roaming may not allow the use of all value added service features including, for example, Video Calling, GPRS, and SMS.
Fees and charges
When you activate International Roaming we will charge you the rates set out in the table below: https://casphonemobile.com.au/policies/international-and-mobile-satellite-calling/
International Roaming calls will be ineligible for any discounts in your
pricing plan unless otherwise specified.
Activity Charge
Using your mobile phone to make a voice or video phone call while roaming overseas The rate applicable to the country you are roaming in as varied from time to time. Rates are subject to variation and vary by call origin, destination and type. Before you travel overseas you should contact us by calling Customer Service for further information.
Receiving a voice call or video on your mobile phone while roaming overseas The standard rate for an international call to the country concerned will be applied to the international leg of the call plus the carrier charge applicable to the country you are roaming in. Rates are subject to variation and vary by call origin, destination and type. Before you travel overseas you should contact by calling Customer Service for further information.
Sending a standard SMS to a mobile phone service while roaming overseas $0.70 per message sent (up to 160 characters) plus the carrier charge applicable to the country you are roaming in. Before you travel overseas you should contact us by calling Customer Service for further information.
Using GPRS while roaming Before you travel overseas you should contact us by calling Customer Service for further information and pricing.
7 REVERSE CALL SERVICES
It is not possible to make reverse charge calls to a mobile service.
8 DIRECTORY ASSISTANCE ON 1223
What Directory Assistance 1223 is
You can call Directory Assistance on 1223 to search for a White Pages or Yellow Pages directory listing. Your call will be responded to in the first instance by an automated speech recognition system. If your call cannot continue to be automated, then an operator will assist you with your request.
You can use Directory Assistance to search for the number of a known name in the residential or business and government sections of the White Pages directory or to search for a type of business (i.e. a plumber, hairdresser) in the Yellow Pages directory.
If you are searching for a type of business (as opposed to a known business, government or residential name) you can receive up to three Yellow Pages listings from the operator.
Call connection to a requested number is available on 1223 to post-paid customers connected to our Carrier’s mobile network.
Charges for Directory Assistance
In addition to any applicable charges under your pricing plan, we charge you the following fee for calls to Directory Assistance on 1223. We charge you the service fee regardless of whether or not the operator can find the requested number. We charge you the attempted connection charge for successful and attempted connection to the requested number even if the number does not answer, is busy or the attempted connection is otherwise unsuccessful.
Directory Assistance GST incl.
Service fee for each call to Directory Assistance: 50¢
Attempted connection charge (for successful and attempted connection to requested number): 99¢
If you ask to be connected to your requested number, the time specified on your bill as the time that connection was attempted will be in Sydney, NSW local time regardless of the location from where the call to Directory Assistance was made. All other times specified for calls to Directory Assistance will be in the local time of the area from where the call to Directory Assistance was made.
Excluded searches
You cannot use directory assistance to search for a service with a silent name.