Contact Us
Casphone Mobile Customer Support: Phone – 1300 001 240 (Option 1, then Option 1)
- Monday – Friday: 9am to 8pm AEST
- Saturday – Sunday: 9am to 6pm AEST
Casphone Mobile Customer Support: Phone (When Overseas) – +61 7 3544 4449
[Toll free when calling from your Casphone Mobile Number. If you’re calling from another service, roaming charges apply]
Black Telecom Pty Ltd t/as Casphone Mobile
ACN 676 665 875
ABN 19 676 665 875
Online Form
What Makes Us Different?
Trusted
Network
Casphone Mobile uses the Telstra wholesale network
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Great Value
Plans
Packed with features like Data Banking & Gifting, Bill Shock prevention and International Calls
Easy Switch
Switching to Casphone Mobile is simple and easy and you keep your mobile number
Real Customer Support
Customer Service Centre with real people to talk to 7 days a week.
Frequently Asked Questions
What mobile network does Casphone Mobile use?
Casphone Mobile uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.
Can I transfer my existing mobile number?
Yes, new and existing customers can transfer existing numbers. No need to fret about getting a new one, when you can keep your existing mobile number.
What is data banking?
Data Banking stores up any remaining and/or unused data allowance included in your plan so you can use it when you need it the most.
What countries are included in the unlimited international calls and SMS?
All our plans included unlimited International SMS
Our plans with unlimited international calling can be used to call 20 selected countries only: Bangladesh, Brazil, Canada, China, Columbia, Denmark, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam, and Greece.
Offer Terms & Conditions
Plan pricing terms
For full terms and conditions on the plans please refer to the terms and conditions on the relevant plan pages. Prices listed above do not include call packs, add-ons or extra equipment unless explicitly stated.
We're full of features
^Our Fair Use Policy applies to all UNLIMITED Plans and unlimited components of plans. Use which is not permitted by our Fair Use Policy is not included in your monthly call allowance or the relevant component of the plan. You may view the terms of our Fair Use Policy here