Casphone Mobile Critical Information Summary – Product Repayment Plans
These plans are for a Product based purchase (which may include a handset, service or a product) and a post-paid mobile service. This gives you an Product Based purchase as well as access to a mobile phone number and allows you to make and receive calls, send and receive messages and access mobile data all within Australia. The minimum contract term for each plan is 1 months for the mobile service and a defined period for the Product based purchase – for a 12 month period.
| PLAN | Casphone Plan 1 (PRP) | Casphone Plan 2 (PRP) | Casphone Plan 3 (PRP) | Casphone Plan 4 (PRP) | Casphone Plan 5 (PRP) | Casphone Plan 6 (PRP) |
Minimum Monthly Charge Plus any additional Product Repayment Plan purchase repayments | $23 | $28 | $33 | $39 | $44 | $53 |
Total Minimum Cost Plus any additional Product Repayment Plan purchase repayments~ | $23 | $28 | $33 | $39 | $44 | $53 |
Maximum Early Termination Charge (Plan) Plus ETC for Product Repayment Plans^* | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| Monthly Call allowance | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ |
| International SMS | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ |
| Standard National SMS | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ | Unlimited^ |
| Standard National MMS &VIDEO MMS | 2000 per bill cycle* | 2000 per bill cycle* | 2000 per bill cycle* | 2000 per bill cycle* | 2000 per bill cycle* | 2000 per bill cycle* |
| International Calls | Not Included | Not Included | Unlimited^ to 20 Selected Countries | Unlimited^ to 20 Selected Countries | Unlimited^ to 20 Selected Countries | Unlimited^ to 20 Selected Countries |
| Limited International Calls – Limited IDD Minutes | Not Included | Not Included | Limited^ to 20 Selected Countries (60 Minutes) | Limited^ to 20 Selected Countries (120 Minutes) | Limited^ to 20 Selected Countries (180 Minutes) | Limited^ to 20 Selected Countries (240 Minutes) |
| Monthly Data Allowance | 8GB | 19GB | 25GB | 40GB | 60GB | 100GB |
| Data Gifting | Data Gifting Up to 4GB /mo | Data Gifting Up to 10GB /mo | Data Gifting Up to 13GB /mo | Data Gifting Up to 20GB | Data Gifting Up to 30GB /mo | Data Gifting Up to to 50GB /mo |
| Data Bank Allowance | 500GB | 500GB | 500GB | 500GB | 1000GB | 1000GB |
| ^Fair Use Policy applies. All for use in Australia only. Calls, SMS and voicemails to standard Australian numbers. | ||||||
| ~Product Repayment Plans are charged monthly for 12 months whilst your mobile service is active, once you cancel your mobile service, the remaining Product Repayment Plan instalments will be charged at the amount per month times the remaining months left on your 12 month Product Repayment Plan. | ||||||
| *Standard VIDEO MMS Charges apply once included limit is exceeded. | ||||||
| ^*Early Termination Charges apply to cancellation during the minimum contract term. Refer to information below regarding Early Termination Charges. | ||||||
Information about the service:
Description of the service: Your plan is for a post-paid mobile service. This gives you access to a mobile phone number and allows you to make and receive calls, send and receive messages and access mobile data all within Australia.
Minimum contract term: 1 month for the mobile service.
Mandatory goods:
You need a 4G/5G compatible handset to use this service. The device needs to support 4G 1800MHz, 4G 700MHz with banding (2600Mhz and 2100Mhz), 5G n5 (850MHz), n7 (2600MHz), n78 (3.6GHz) and n258 (26GHz) banding so that you can get the best service possible. To access 5G, you’ll need a 5G compatible device, be on a plan that includes 5G and be in the Telstra Wholesale 5G coverage area. To see if 5G coverage is available where you need it visit https://casphonemobile.com.au/network-coverage/. This plan includes a Product Repayment based purchase (which may include a handset or a product). The Product based charge depends on the product you have selected at the time of signup and is charged separately to your mobile service access fee, and is billed in 12 equal monthly payments.
What’s included in your monthly allowance
Your monthly call allowance can be used for standard national calls,SMS and MMS to standard Australian landline and mobile numbers, SMS and MMS as outlined in the table above, voicemail retrieval, 1223 directory assist as well as most 13xx and 1800 numbers. Your monthly data allowance can be used to access the internet from your 4G/5G compatible handset.
What’s excluded from your monthly allowance
International calls, international MMS, national video calls,, calls to 1234, 12 455 and 12 456 numbers or content charges (including third party charges) are excluded. Charges for these calls, SMS and MMS can be found at www.casphonemobile.com.au
Excluded functions Calls or SMS to premium numbers (e.g. 19xx numbers) are not available.
Monthly data allowance
The monthly data allowance in respect of each plan is set out in the table above. Your unused monthly data expires at the end of each billing cycle. If you exceed your monthly data allowance, we will automatically add 1GB to your service at a charge to you of $10 ($0.0098 per MB) 1GB (Gigabyte) = 1,024MB (Megabytes). A maximum of ten (10) 1GB data blocks may be added to a service per billing cycle.
Data Bank allowance
Unused data will rollover into your Data Bank. The limit of your Data Bank allowance in respect of each plan is set out in the table above. Any data over that limit will not rollover and will be forfeited. Data Bank data will only be used once you have exceeded your monthly data allowance. If you exceeded the data allowance and exhausted your Data Bank balance, you will not be able to use data until the start of next month on your plan, unless you purchase an optional Data Bolt-On. If you move your plan to a higher rate plan, your accumulated data in your Data Bank will be retained. If you move to a lower plan or a plan that does not support the Data Bank facility, any accumulated data in your Data Bank allowance will be forfeited.
International calls
Casphone Mobile Plan 3 (PRP), Casphone Mobile Plan 4 (PRP), Casphone Mobile Plan 5 (PRP) and Casphone Mobile Plan 6 (PRP)
plans include Unlimited Calls to these 20 Selected Countries: Bangladesh, Brazil, China, Canada, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam.
Limited International calls
Casphone Mobile Plan 3 (PRP), Casphone Mobile Plan 4 (PRP), Casphone Mobile Plan 5 (PRP) and Casphone Mobile Plan 6 (PRP) plans include Limited International Calls to these 20 Selected Countries – Limited IDD Minutes can be used to call these countries, please refer to table for included IDD minutes per bill cycle month: Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, Spain, Sri Lanka, Taiwan, Turkey.
Call rates All our charges for calls, SMS, MMS, video MMS, voicemail retrieval, 13/1300 numbers, 1223 Directory Assist etc can be found at Other calls, SMS and MMS can be found at https://casphonemobile.com.au/terms-and-conditions/
| PLAN | Casphone Plan 1 (PRP) | Casphone Plan 2 (PRP) | Casphone Plan 3 (PRP) | Casphone Plan 4 (PRP) | Casphone Plan 5 (PRP) | Casphone Plan 6 (PRP) |
| Cost of using 1MB of Data | $0.0028076 | $0.001439 | $0.001289 | $0.001002 | $0.000716 | $0.00517 |
Early termination fee:
You can cancel your plan at any time. All you need to do is pay all outstanding charges on your account. Any included call and data value will be forfeited on termination and cannot be transferred If you cancel your plan, you must pay an Early Termination Charge (ETC) for any remaining repayments for your chosen Product repayment purchase. The ETC for your Product repayment plan is 100% of any Product repayments remaining on your minimum contract term. Example: A Product Repayment plan with a $10 monthly fee, ETC for cancellation at end of month 8 will be $10 x 4 = $40.00
Special promotions and value adds:
This summary excludes any special promotions or value adds that may be associated with your contract of may be added by you after your contract commences.
Using mobile data in Australia:
Using mobile data in Australia Mobile data charges are based on the amount of mobile data you use when accessing the internet on your compatible device. To estimate the amount of data you will use, visit www.casphonemobile.com.au/how-much-data-do-you-really-use
Using your service overseas:
International Roaming is currently available on Casphone Mobile Plans in selected countries. Refer to www.casphonemobile.com.au/international-roaming. Charges for international roaming are higher than standard call costs and data usage may also be more expensive
Annual Price Review
Our mobile and data plans include an annual price review and may increase in line with CPI in July each year. CPI measures household inflation and is released by the Australian Bureau of Statistics. We’ll use the CPI for full year to March quarter and any increase will be rounded to the nearest dollar and occurs within your July billing cycle. We’ll let you know before any changes take effect.
Other Information
Billing The billing cycle of your Casphone Mobile account ends on the same date each month (e.g. 3 May, 3 June, 3 July) and your account will be billed to include: a)any excess use during the previous billing cycle; and b)the monthly plan access fee in advance.
You will receive your bill via email. A $2.50 (inc. GST) service charge will be applied per month if you request to receive a paper bill. You can see your bills online via the Casphone Mobile member’s area at www.casphonemobile.com.au/customer_login
Usage Information
You will automatically receive an SMS alert on reaching 100% of your bonus data, and call inclusions,call and IDD Bolt On inclusions. You will then receive SMS/email alerts when you reach 50%, 85% and 100% of your included monthly call and base data allowances.
You can monitor your service usage by logging into your account online at www.casphonemobile.com.au/customer_login. For full details of the Casphone Mobile usage alerts visit www.casphonemobile.com.au/Managing-your-usage.
International Roaming:
Using your service overseas International Roaming is currently available on the LIVE Plans in selected countries. Refer to https://casphonemobile.com.au/international-roaming. Charges for international roaming are higher than standard call costs and data usage may also be more expensive.
Customer Support For more information go to www.casphonemobile.com.au or Call us: 9am – 9pm AEST (Mon-Fri) 9am – 6pm AEST (Sat-Sun) on 1300 001 240 (within Australia),+61 7 3544 4449 (from overseas).
Telecommunications Industry Ombudsman
If you have any concerns or complaint(s), contact us and we will attempt to resolve the matter as quickly as possible. If you are dissatisfied with our handling of the complaint, you have the right to contact the Telecommunications Industry Ombudsman (TIO). The TIO can be contacted on 1800 062 058.
^ Important Information: Our Fair Use Policy applies to all unlimited plans and unlimited components of plans. For details of our Fair Use Policy see https://casphonemobile.com.au/policies/fair-use-policy/. This is only a summary. This plan with full terms and conditions can be found at https://casphonemobile.com.au/terms-and-conditions/ This information is correct as at 1st July 2024 and is subject to change where we are permitted to do so by law. Visit www.casphonemobile.com.au for updated information about our plans and services. Black Telecom Pty Ltd (ACN 676 665 875) trading as Casphone Mobile).