Casphone Mobile will provide you with usage notifications (Usage Notifications) after reaching the following usage points during each billing cycle: Data Plan Inclusions Call Plan Inclusions
48 hour delay Any Usage Notification may be delayed by up to 48 hours after each usage point has been reached. Should you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, Casphone Mobile will notify you of the charges that will apply to you for your continued use of Casphone Mobile services. A Usage Notification may not include any amounts incurred by you for International Roaming Calls, International Calls and/or International SMS, the notification of which may be delayed by more than 48 hours. In the event that you reach one or more of the usage points above (for example 50%, 85% or 100% of the call or data plan inclusions) in the one single phone call or one single data session, Casphone Mobile will send you the Usage Notification most relevant to your usage position of the service.
In the event that you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, Casphone Mobile may choose to provide you with additional usage notifications (Excess Usage Notifications). Casphone Mobile may provide you with Excess Usage Notifications when:
If Casphone Mobile reasonably assesses your continued use of the services to represent a financial over- commitment to you or an unacceptably high credit risk to Casphone Mobile after you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, Casphone Mobile may, at Casphone Mobile’s discretion, reduce the speed of your data services and/or suspend your data services and/or outgoing call services.
Casphone Mobile Plans Excess Data Usage is billed in 1 Gigabyte (GB) increments,(1 GB Excess Data Block) where 1 GB is equivalent to 1024 MB, charged at a rate of $10 per GB.
The 1 GB Excess Data Block is automatically added to a service which has:
Data usage within the 1GB excess data blocks is for uploads and downloads and is deducted from the 1GB allowance in units of 10KB. The 1 GB excess data block allowance is available for the remainder of the current billing cycle. A maximum of 10 1GB data blocks may be added to a service per billing cycle. Data access may temporarily cease until an Excess Data Block is automatically added to the service.
Casphone Mobile encourages you to monitor the usage of your mobile services via the Casphone Mobile Members Area (Members Area).
The Members Area allows you to review your mobile service usage within a billing cycle. The Members Area also provides you with information on your usage in relation to your data plan and call plan inclusions, as well as an itemised view of your usage.
The Members Area can be accessed by following the steps outlined below:
Go to: www.casphonemobile.com.au/customer_login
Enter Username: This will be the Account number applicable to the service. Enter Password: This will be the password set up when the service was connected.
Go to the Services tab. – To view usage of Calls, SMS, International Calls – select Services Tab – view usage – To view usage of Data – select Services Tab – Details – view usage of the selected data inclusion . Enter the applicable time period that you wish to review itemised usage. Select the Filter button.
Casphone Mobile plans allow you to monitor your service usage from your device.
With the active Casphone Mobile plan SIM inserted in your handset call:
This will return your LIVE Plan’s most recent usage record via a USSD message service
Once you have exceeded your monthly included call or data allowance (100%) you will be charged at your plan’s regular rates. You can review the rates by checking your plan’s Critical Information Summary (CIS). Just a tip – check your bill for your plan’s exact name (or ID number) so you can find it on the CIS page. Call rates to International Destinations a can be found at Appendix I of our terms and conditions page
You should not rely solely on the Usage Alert service as a means of monitoring your mobile usage. You are advised to manage your usage responsibly and use the tools provided to assist you.
Alerts and Members Area Account usage information is not generated in real-time and a delay of up to 48 hours may be experienced. Due to the potential delays, all % usage will be an approximation. You may not receive alerts in the last 48 hours of your billing cycle. If your usage triggers more than one alert within 48 hours you may receive only one alert.
Customers that change or recontract their plan or add or remove services such as mobile data packs may have alerts and top up messages suspended until their next bill cycle.
Casphone Mobile does not currently allow you to opt out of the Usage Alerts
This information is correct as at 23rd of July 2024 and is subject to change where we are permitted to do so by law. Casphone Mobile PTY LTD trading as Casphone Mobile (ACN 678 250 934).