Activate Your SIM
Click the button below to activate your SIM, or scroll down to view our SIM activation FAQs.
Click Activate SIM
Click the Activate SIM button to open the customer portal and begin activation.
Wait for activation
Your SIM is active within 2 hours.
Activate a replacement SIM
Call the Casphone Mobile hotline at 1300 001 240, option 1, to activate a replacement SIM.
Unlock your SIM (PUK/PIN)
If your SIM is locked, you may need to provide the PUK for the SIM PIN. Contact support at 1300 001 240 to retrieve this information.
What network does Casphone use?
Casphone uses the Telstra Wholesale Mobile Network, with coverage across Australian major cities, outer-metro areas, regional centres, and transport corridors.
Can I keep my existing number?
Yes, customers can transfer their existing mobile number to Casphone Mobile without getting a new one.
What is Data Banking?
Data Banking stores up any remaining and/or unused data allowance included in your plan so you can use it when you need it the most.
Do plans include international calling?
All plans include unlimited international SMS, and Plans 3 to 7 include unlimited calls to 20 selected countries including USA, UK, Canada, India, China, Japan, and others.