Terms and Conditions

General Terms and Conditions

Document Name Last Updated
Document D General Terms & Conditions July 2024

Critical Information Summaries

Dictionary

Document Name Last Updated
Document C Casphone Mobile Dictionary July 2024

Plan Pricing and Service Plans

Appendix

Appendix Policy Last Updated
Appendix A Fair Use Policy July 2024
Appendix B Financial Hardship Policy July 2024
Appendix C Complaints Policy July 2024
Appendix D Usage Notification Policy July 2024
Appendix E Domestic Violence Policy July 2024
Appendix F Privacy Policy July 2024
Appendix G Yearly CPI Increases - Plan Pricing July 2024
Appendix H Credit Reporting Policy July 2024
Appendix I Security Bond Policy July 2024
Appendix J Porting Customers Confirmation Policy July 2024
Appendix K Managing Your Data Usage Policy July 2024
Appendix L Port In Protection Policy July 2024
Appendix M Fraud Prevention & Identity Theft Information Policy July 2024
Appendix N Returns Policy July 2024
Appendix O International & Mobile Satellite Calling July 2024
Appendix P Casphone Mobile Value Added Services July 2024 July 2024
Appendix Q Product Repayment Plan July 2024
Appendix R Direct Debit Policy July 2024
Appendix S Appointment of an Authorised Representative or Advocate July 2024
Appendix T Casphone Mobile Device Care July 2024
Appendix U About Flex Advance - How it works January 2025