Our commitment
Casphone Mobile wants every customer to be able to use our website, our services and our support channels. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across casphonemobile.com.au, and we welcome feedback on anything that gets in your way.
Contacting us
- National Relay Service (NRS) — if you are deaf or have a hearing or speech impairment, contact us through the NRS on 133 677 (voice relay), 1300 555 727 (speak and listen) or via accesshub.gov.au, and ask for 1300 001 240.
- Translating and Interpreting Service (TIS National) — if you would prefer to speak to us in a language other than English, call TIS on 131 450 and ask for Casphone Mobile on 1300 001 240.
- Email — enquiries@casphonemobile.com.au
- In store — our stores across Queensland and New South Wales can help you in person.
Alternative formats
On request we can provide your bills, our policies and our Critical Information Summaries in large print or as accessible electronic documents. Call 1300 001 240 or email us to ask.
Emergency calls
The 106 text emergency relay service and the National Relay Service can connect you to emergency services. See our Emergency calls page.
Authorised representatives and advocates
You can nominate someone to deal with us on your behalf — see Appointment of an Authorised Representative.
Feedback
If any part of our website or service is difficult for you to use, please tell us at enquiries@casphonemobile.com.au. We treat accessibility problems as complaints under our Complaints Policy and will respond within 2 business days.